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Why Is Health Care Design So Terrible?

Health care consumers pay a lot of money for bad design. It’s time for the device and drug companies to stop.

Health care consumers pay a lot of money for bad design. It’s time for the device and drug companies to stop.

A regular glass ketchup bottle is a poorly designed experience. To serve the ketchup you have to hold it at a 45-degree angle, tap it in a special place, insert a knife, and then it splatters not only onto your plate but also onto your lap.

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